Social media is a tremendous resource to help grow and engage your customers, but to do so in a controlled manner, you'll need to mitigate risk and regulatory challenges.
Forrester Research, Inc. evaluated 10 companies across 22 criteria, including the ability to provide security and account protection, risk monitoring and reporting, workflow management, and control monitoring and enforcement for social media. The findings were the result of “extensive research through executive briefings, product demos, customer surveys, and interviews” designed to help organizations manage social risk through the use of social risk and compliance solutions.
Read the report to learn about social media risk and compliance and what Forrester calls, “some of the most innovative technologies in the SRC market."
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