Call Analytics and Conversation Intelligence Platforms: A Marketer’s Guide

Call Analytics and Conversation Intelligence Platforms: A Marketer’s Guide

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This research report is sponsored by Invoca and CallRail.

MarTech's latest publication of the "Call Analytics and Conversation Intelligence Platforms: A Marketer’s Guide" examines the market for call analytics platforms and the considerations involved in implementation. The 37-page report reviews the growing market for call analytics platforms, plus the latest trends, opportunities and challenges.

In this report you will learn: 

  • Who the leading players are in enterprise call analytics platforms.
  • What you should look for in a call analytics solution.
  • What trends are driving the adoption of call analytics platforms.
  • About the capabilities enterprise call analytics platforms provide.

Also included in the report are profiles of 10 leading enterprise call analytics vendors, pricing information, capabilities comparisons and recommended steps for evaluating and purchasing.

Third Door Media used third-party research to prepare this report and conducted in-depth interviews with leading vendors and industry experts in the fourth quarter of 2024.

Who should read this report:

  • Internet marketers and agencies doing their due diligence in selecting a call analytics platform for large and enterprise level organizations.
  • Analysts and vendors looking for current intelligence about this dynamic marketplace.
  • Anyone who needs to be up to speed on the key players and major trends in the market for call analytics software.


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This research report is sponsored by Invoca and CallRail.

Editorial Adviser:
Kim Davis, Editor-at-Large, MarTech, Third Door Media

Research, Writing and Editing:
Pamela Parker, Research Director, Content Studio, Third Door Media

Research:
Allison Lofaro, Director of Event and Client Success, Third Door Media
Karen DeWeese, VP of Event and Client Success, Third Door Media


Also included in the report are profiles of 11 leading enterprise call analytics vendors, pricing information, capabilities comparisons and recommended steps for evaluating and purchasing.

Vendors profiled in this report:

  • CallRail
  • CallTrackingMetrics
  • Convirza
  • Infinity
  • Invoca
  • iovox
  • Marchex
  • Nimbata
  • Phonexa
  • Ringba